Privacy Policy

California Call Center (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, the European Union’s General Data Protection Regulation (GDPR), and the United States’ Health Insurance Portability and Accountability Act (HIPAA) where applicable.

1. Information We Collect

   a. Personal Data
   We may collect personal data that you provide to us directly, including but not limited to:
   • Contact Information: Name, email address, phone number, and postal address.
   • Communication Data: Records of your communications with us, including customer service inquiries and support interactions.

2. How We Use Your Information
   We use the collected information for the following purposes:
   • Service Provision: To provide, maintain, and improve our services and to manage your account.
   • Communication: To respond to your inquiries, provide customer support, and send important updates about our services.
   • Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. Data Sharing and Disclosure
   We do not share your personal data, including emails and contact numbers, with third parties at all. We do not send marketing-related messages to phone numbers. The data received from job applicants are removed after some time. Data of clients are retained and used as long as the clients want. If you use our web contact forms, you are giving us consent to contact you via messages as well. You can reply with "STOP" if you do not want to receive those messages, or reply with "HELP" if you need assistance.

4. Consent and Third Parties
   Consent granted to California Call Center for sending text messages is specific and cannot be transferred to any third parties. This means that any authorization you provide to receive text messages from us cannot be reused or shared with other entities for their own purposes.
   Furthermore, we want to assure you that no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes all data related to text messaging opt-in, as well as any consent provided for such communications. We prioritize your privacy, and as such, this information will remain confidential and will not be disclosed to any outside parties.

5. International Data Transfers
   We may transfer your personal data to countries outside your country of residence. We ensure that such transfers are conducted in compliance with applicable data protection laws, including the GDPR, and that adequate safeguards are in place to protect your information.

6. Data Security
   We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. This includes:
   • Encryption: Using encryption to protect data during transmission and storage.
   • Access Controls: Implementing role-based access controls and multi-factor authentication.
   • Regular Audits: Conducting regular security audits and vulnerability assessments.

7. Your Rights
   Depending on your location, you may have the following rights regarding your personal data:
   • Correction: You have the right to request correction of inaccurate or incomplete data.
   • Deletion: You may request the deletion of your personal data, subject to legal obligations.
   • Restriction: You can request restriction of processing under certain conditions.
   • Objection: You have the right to object to the processing of your data for specific purposes.
   • Consent Withdrawal: If you have given consent for processing, you can withdraw it at any time by contacting admin@calicallc.com.
   To exercise any of these rights, please contact us at admin@calicallc.com.

8. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site and provide you with tailored content and advertisements.
   • Essential Cookies: Necessary for the operation of our website.
   You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Children’s Privacy
   Our services are not intended for individuals under the age of 16. We do not knowingly collect or process personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us
    If you have any questions about this Privacy Policy or our data practices, please contact us at:
    California Call Center
    Email: admin@calicallc.com
    Phone: 06 546 0045
    Address: Street 200, Al Rawdha 2, Ajman, UAE

By using our website, you consent to our Privacy Policy.