Terms of Service

Last Updated: August 21, 2024

Welcome to California Call Center (“we,” “our,” or “us”). By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our website and services and are designed to ensure a safe and effective experience for all users. Please read these terms carefully.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

2. Services Provided

California Call Center provides a range of call center services including inbound and outbound call support, technical support, sales support, virtual assistant services, and camera monitoring solutions. Our services are designed to meet the needs of various industries including healthcare, finance, retail, private security, storage centers, transportation, IT, real estate, insurance, automotive, hospitality, and tourism.

3. User Responsibilities

a. Account Creation and Security

To use our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to:

• Provide Accurate Information: Ensure that the information you provide during account creation is accurate and up-to-date.

• Notify Us of Unauthorized Access: Immediately notify us of any unauthorized use of your account or any other breach of security.

• Protect Your Account: Take reasonable steps to protect your account information and avoid sharing your credentials with others.

b. Prohibited Activities

You agree not to:

• Violate Laws: Use our services in any way that violates applicable laws or regulations.

• Engage in Fraudulent Activities: Engage in fraudulent, deceptive, or malicious activities.

• Interfere with Services: Interfere with or disrupt the integrity or performance of our services.

• Transmit Harmful Content: Transmit any content that is harmful, defamatory, obscene, or otherwise objectionable.

4. Intellectual Property

a. Ownership

All content, trademarks, and other intellectual property on our website and provided through our services are owned by California Call Center or our licensors. You may not use, reproduce, distribute, or create derivative works from our intellectual property without our prior written consent.

b. License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal or business use in accordance with these Terms of Service. This license does not include the right to:

• Use our services for commercial purposes: unless explicitly authorized.

• Reverse engineer, decompile, or disassemble any software: related to our services.

5. Data Privacy and Security

a. Data Collection and Use

We collect and use your personal data in accordance with our [Privacy Policy]. This includes compliance with applicable data protection laws, such as the GDPR (EU), HIPAA (US), and UAE data protection regulations.

b. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, use, or disclosure. For more details, please refer to our [Security Measures] page.

c. Data Transfers

If we transfer your data to other countries, we ensure that adequate safeguards are in place to protect your data in accordance with applicable laws.

6. Service Availability and Limitation of Liability

a. Service Availability

We strive to provide uninterrupted and reliable services. However, we do not guarantee that our services will be available at all times or free from errors or interruptions. We may suspend or terminate our services at any time for maintenance or other reasons.

b. Limitation of Liability

To the maximum extent permitted by law, California Call Center shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of profits, data, or business opportunities.

c. Disclaimer of Warranties

Our services are provided “as is” and “as available” without any warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Indemnification

You agree to indemnify, defend, and hold harmless California Call Center, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

• Your use of our services: including any violation of these Terms of Service.

• Any content you submit: or transmit through our services.

8. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes your acceptance of the revised terms.

9. Termination

We reserve the right to suspend or terminate your access to our services at any time and for any reason, including if you violate these Terms of Service. Upon termination, your right to use our services will cease, and you must promptly cease all use of our services.

10. Governing Law and Dispute Resolution

a. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which California Call Center is incorporated, without regard to its conflict of law principles.

b. Dispute Resolution

Any disputes arising out of or related to these Terms of Service shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body. The arbitration shall be conducted in the jurisdiction where California Call Center is incorporated.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us.